shipping & delivery

〰️ Petit Abode currently ships worldwide 〰️

〰️ We always endeavour to process, pack and ship your order as fast as we can. During high traffic times (including but not limited to Christmas), shipping may take longer than usual. If you have a question about when your order will be dispatched, please contact hello@petitabode.com.au

〰️ Your Goods will be delivered to the address you provide through our third party courier service aggregator Sendle & Australia Post. Sendle & Australia Post will provide tracking information. We accept no responsibility for any act or omission of Sendle or Australia Post or any services procured through Sendle or Australia Post including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Australia Post with any enquiries or complaints arising with shipping.

〰️ If your order is eligible for free shipping, shipping is standard shipping using the right courier or postage services for your package. Prices for express shipping differ for metro and regional areas, and those prices are displayed at checkout.

〰️ All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

〰️ Postal Update 〰️

    With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

    There are delivery delays in our network due to:

    • reduction in air freight capacity and passenger flights (which also carry our parcels)
    • a significant increase in parcels volumes, many which require manual sorting
    • hygiene and social distancing requirements in our network

    Victoria destined parcels

    With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 5 day delay for deliveries in Victoria. This is both within and into Victoria.

    Express Post delays

    As a result of these unprecedented circumstances, our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take five business days or more to reach their destination. We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.

    Tracking tool

    Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. Sendle customers should visit the Sendle tracking tool. 

    Any questions regarding shipping please email us; hello@petitabode.com.au

     

     

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