returns & exchanges
We want to take the time to say thank you so much for supporting our family,
our dream and our business.
We understand things aren't always perfect and despite our best efforts, things can happen that make an exchange or return necessary! If this is the case, please read the below and we will do all that we can to help.
The following terms and conditions apply to all purchases from petitabode.com.au
Amendments or Cancellations
If you have changed your mind or ordered an incorrect item and would like to amend an order, please contact firstname.lastname@example.org as soon as possible. Please note: we are unable to amend orders that have already been shipped.
We reserve the right to refuse amendments.
Full Price Items
Full priced items purchased online are eligible for an exchange. Refunds are only available if the item is deemed faulty.
The purchase of sale items is final. We do not offer exchanges or refunds on any sale items purchased unless deemed faulty.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
〰️ The goods are returned to, and received by, our team within 7 days of receiving order.
〰️ Item(s) must be in perfect condition and must not have been played with, altered, damaged or washed.
〰️ Item(s) must be in original packaging with any/all tags attached, including dust bags.
〰️ Gift cards cannot be returned
Petit Abode reserves the right to reject returns that do not comply with our policy.
Returns & Exchanges Process
1. Submit your Return
Please email email@example.com within 3 days of receiving your order and include the following:
〰️ Original order number
〰️ Reason for the return or exchange
〰️ Photo/s of the faulty item or item you are wishing to exchange
2. Wait for your Response Email
We will respond via email within 2 business days with a returns number and further instructions on how to complete your return.
3. Pack Your Return
Place the item(s) in the original shipping packaging, together with your returns number and return to us via post within 7 days of receiving your order.
4. How to Return
— RETURN BY POST:
47/281 Birtinya Boulevard, Birtinya QLD 4575 Australia
Returns & Refunds of Faulty Items
We are extremely sorry that you have received a faulty item!
Once your return is received by us, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 business days. Your refund will be reversed to your original payment method. Successful returns can take up to 5-10 business days to appear in your account due to varying processing between payment providers. In the event of an unsuccessful return outcome, a member of our team will contact you.
〰️ Please note: Items that are damaged as a result of wear and tear are not considered to be faulty. If you have any questions regarding whether or not your item is faulty please contact firstname.lastname@example.org and we will help 〰️
We can offer an exchange if you want to swap your item for a different piece of equal value to your original purchase. Exchanges are subject to availability once your return is received by our team. If we are unable to fulfil your request, we will be touch via email or phone.
〰️ Please note: All postage costs involved in an exchange are the responsibility of the customer 〰️
Returns Lost in Transit
Petit Abode is not liable for the loss or damage of items in return transit. We recommend sending the item via a traceable delivery method and keep record of your tracking number.
〰️ Please note: original shipping charges are non-refundable and charges for returned items are the responsibility of the customer 〰️
Our returns and exchange policy is in accordance with the Australian Competition and Consumer Commission (ACCC) and the Department of Fair Trading